Frequently Asked Questions

Find answers to the most commonly asked questions about our diagnostic services, reports, appointments and home sample collection.

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We understand that you may have questions about our diagnostic services, preparation procedures, report delivery, and more. This FAQ section is designed to provide you with quick and clear answers to the most common queries.

If you can't find what you're looking for, our support team is always available to assist you. You can reach us by phone, email, WhatsApp, or visit our laboratory directly.

Your health journey is important to us, and we want to make every step as smooth and informed as possible.

Tests

We offer over 500 diagnostic tests across multiple specialties including clinical pathology, biochemistry, hematology, histopathology, microbiology, immunology, and molecular diagnostics. Our test menu includes routine blood tests like CBC, thyroid profile, liver function tests, kidney function tests, lipid profile, diabetes screening, as well as specialized tests like cancer markers, allergy panels, genetic testing, and hormone assays. You can browse our complete test catalog on the Tests page.

Fasting requirements depend on the specific test being performed. Generally, tests like blood glucose (fasting), lipid profile, iron studies, and vitamin tests require 8-12 hours of fasting. However, many tests like CBC, thyroid profile, and HbA1c do not require fasting. When you book your appointment, our team will inform you of the exact preparation requirements for your specific tests. If you're unsure, feel free to call us at 919512550022, +91-79-2656 8004, 2640 1959 for guidance.

Absolutely! You can book multiple tests together and save time with a single visit. We also offer comprehensive health packages that bundle related tests at discounted rates. Our team will help you select the most appropriate tests based on your health needs, age, and medical history. You can customize your own package or choose from our pre-designed wellness packages on the Tests page.

The sample collection process typically takes 5-15 minutes, depending on the number and type of tests. Our experienced phlebotomists use advanced techniques to ensure minimal discomfort. For home collection visits, the entire process including setup and sample collection usually takes about 20-30 minutes. We recommend arriving 10 minutes early for your first visit to complete any necessary registration.

Preparation varies by test. General guidelines include:
  • Fasting: Avoid food and beverages (except water) for 8-12 hours before fasting tests
  • Medications: Inform us about any medications you're taking; some may need to be paused
  • Hydration: Stay well-hydrated unless advised otherwise
  • Avoid exercise: Refrain from vigorous physical activity 24 hours before certain tests
  • Comfortable clothing: Wear loose sleeves for easy blood collection
Specific instructions will be provided when you book your appointment.

We maintain 99% accuracy across all our tests. Our accredited laboratory follows rigorous quality control procedures, including internal quality control (IQC) and external quality assurance (EQA). We use internationally standardized equipment, participate in proficiency testing programs, and our results are regularly validated by experienced pathologists. Our laboratory is certified to ISO 15189:2012 standards for medical testing laboratories.

Reports

Most routine test reports are available within 24 hours. Specialized tests may take longer:
  • Routine tests (CBC, LFT, KFT, etc.): Same day or within 24 hours
  • Thyroid, diabetes, lipid profile: Within 24 hours
  • Cultures and sensitivity: 48-72 hours
  • Histopathology: 3-5 working days
  • Molecular diagnostics: 24-48 hours
You will receive an SMS and email notification as soon as your reports are ready.

Yes! You can download your reports anytime from our secure online portal. Simply log in with your registered mobile number or email, navigate to the Reports section, and download your reports in PDF format. You can also view your previous reports and track your health trends over time. All reports are digitally signed and valid for medical purposes.

Yes, we send reports to your registered email address as soon as they are ready. You'll also receive an SMS notification with a download link. If you haven't received your reports, please check your spam/junk folder or contact us at info@crossworlddiagnostics.com or call 919512550022, +91-79-2656 8004, 2640 1959.

You can collect your printed reports from our Report Collection Desk during laboratory hours (Monday - Saturday: 7:00 AM - 9:00 PM, Sunday: 7:00 AM - 2:00 PM). Please bring your receipt or appointment confirmation for verification. You can also authorize someone else to collect your report with a written authorization letter and a copy of your ID proof.

Yes, an authorized person can collect your report on your behalf. They will need to bring:
  • A written authorization letter signed by you
  • A copy of your photo ID proof
  • Their own photo ID proof
  • Your test receipt or appointment reference number
For digital reports, you can simply share the download link with your authorized person.

Home Collection

You can schedule home collection through multiple channels:
  • Phone: Call us at 919512550022, +91-79-2656 8004, 2640 1959
  • WhatsApp: Send a message to 919512550022, +91-79-2656 8004, 2640 1959
  • Website: Book online through our Home Collection page
  • In-person: Visit our laboratory and schedule for the next day
Our team will confirm your appointment within 30 minutes and assign a certified phlebotomist for your visit.

A nominal convenience charge of ₹100-₹200 applies for home sample collection within the city limits. For locations outside the main city area, additional travel charges may apply. However, there is no extra charge if you're booking a health package above ₹1000. The exact charge will be communicated to you before scheduling. All charges are transparent with no hidden fees.

We currently serve all major areas within Hyderabad city limits. Our home collection service covers all major residential areas, commercial complexes, IT parks, and gated communities. For locations outside the main city, we can arrange special visits based on availability. Contact us at 919512550022, +91-79-2656 8004, 2640 1959 to check if your area is covered.

Yes, you can reschedule your home collection visit by contacting us at least 2 hours before the scheduled time. Simply call or WhatsApp us at 919512550022, +91-79-2656 8004, 2640 1959 with your reference number, and we'll arrange a new time slot that works for you. Same-day rescheduling is subject to phlebotomist availability.

Your sample will be collected by a certified phlebotomist who is trained, experienced, and carries a valid ID. All our phlebotomists follow strict hygiene and safety protocols, including wearing gloves, using sterile equipment, and following proper sample handling procedures. They will arrive at your location with all necessary equipment and ensure a comfortable and safe sample collection experience.

Appointments

You can book an appointment through multiple channels:
  • Online: Visit our Book Appointment page and fill in your details
  • Phone: Call us at 919512550022, +91-79-2656 8004, 2640 1959
  • WhatsApp: Send your details to 919512550022, +91-79-2656 8004, 2640 1959
  • Walk-in: Visit our laboratory directly (no appointment needed)
Online booking is available 24/7, and you'll receive an instant confirmation via SMS and email.

Yes, you can modify your appointment by contacting us at least 2 hours before the scheduled time. You can change the date, time, or tests through our helpline at 919512550022, +91-79-2656 8004, 2640 1959. If you booked online, you can also modify through the confirmation email link. Modifications are subject to availability.

Yes, you can cancel your appointment free of charge by contacting us at least 1 hour before the scheduled time. Simply call or WhatsApp us at 919512550022, +91-79-2656 8004, 2640 1959 with your reference number. For prepaid appointments, the refund will be processed within 3-5 business days to your original payment method.

Please bring the following when you visit:
  • Appointment confirmation (SMS, email, or printout)
  • Photo ID proof (Aadhaar, PAN, Passport, or Driver's License)
  • Doctor's prescription (if applicable)
  • Previous reports (for comparison, if available)
  • Payment receipt (if prepaid online)
For first-time visits, please arrive 10 minutes early for registration.

For most routine tests, a doctor's prescription is not mandatory. You can walk in or book an appointment for common tests like CBC, thyroid profile, blood sugar, lipid profile, and general health checkups. However, for specialized tests such as tumor markers, genetic testing, and certain hormone tests, a prescription may be required. If you're unsure, contact us and we'll guide you.

Payments

We accept multiple payment methods for your convenience:
  • Cash - at our laboratory
  • UPI - Google Pay, PhonePe, Paytm, etc.
  • Credit/Debit Cards - Visa, MasterCard, RuPay
  • Net Banking - all major banks
  • Digital Wallets - Paytm, Mobikwik, Freecharge
  • Online Payment - through our secure payment gateway

Yes, you can pay online through our secure payment gateway when booking your appointment. Prepayment helps you skip the queue at the laboratory. You'll receive a payment confirmation via SMS and email, which you can show at the reception for a hassle-free experience. All online transactions are encrypted and 100% secure.

Yes, we provide GST-compliant invoices for all our services. You can request a GST invoice at the time of booking or collect it from our billing desk. Digital GST invoices are also sent via email along with your test reports. These invoices are valid for insurance claims and tax purposes.

Yes, refunds are available under the following conditions:
  • Appointment cancellation: Full refund if cancelled before the scheduled time
  • Service not rendered: Full refund within 3-5 business days
  • Duplicate payment: Full refund upon verification
Refunds are processed to the original payment method. For cash payments, refunds are made via bank transfer or UPI. Contact our billing team at 919512550022, +91-79-2656 8004, 2640 1959 for refund requests.

Yes, we offer corporate billing and credit accounts for organizations. Companies can set up a corporate account with us for employee health checkups, pre-employment medicals, and regular health monitoring. We provide consolidated monthly invoices, dedicated account management, and preferential pricing. Contact our corporate team at 919512550022, +91-79-2656 8004, 2640 1959 or visit our Corporate Services page.
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Testimonials

What Our Patients Say

"I had many questions about my thyroid test preparation. The FAQ section answered everything clearly, and when I called, the staff was incredibly helpful and patient."

Patient
Rajesh Kumar
Regular Patient

"The home collection FAQ helped me understand the entire process. The phlebotomist arrived on time, was professional, and I got my reports the same day. Excellent service!"

Patient
Priya Sharma
Home Collection Patient

"As a corporate HR, I frequently use Sankalp Diagnostics for employee health camps. Their corporate billing FAQ section and dedicated team make the entire process seamless."

Patient
Vikram Reddy
Corporate Client

"Very impressed with the comprehensive FAQ section. It answered all my questions about payments, reports, and test preparation before I even needed to call. Very professional."

Patient
Dr. Suresh Menon
Referring Physician